Saturday, August 30, 2014

Working with Soma Games again

A few years ago, I made my first game by voicing the narrator for Soma Games mobile hit "G". Since then, I have moved through other projects , but I have continued to keep in touch with the Soma Games team.  They have announced some amazing projects (like Redwall omigosh!) and I am stoked to announce I'll be working with them again.

"G" is being made into "G Prime" and the game will find itself on a much larger scale than mobile platforms. I will be playing the narrator once again. I can't go too into detail but I can say that I'll be telling you quite the story as you play through  the game.

And one "G Prime" is released, I'll let you know more info!

Wednesday, August 13, 2014

How ULTA lost and gained me back as a customer

In July, I made an order with ULTA.  During this two week long issue with ULTA, they managed to lose my business and gain it back. How did that happen? With a very attentive representative named Sarah who lost the corporate speak and actually paid attention to me.

I won't go into detail on the issue. I will tell you that I went through three different representatives. Two via email and one on the phone. One of them didn't know where I lived, the other didn't understand the refund policy and gave me wrong information, the third didn't know what was going on. All three of them gave me different answers and provided no help beyond an "Oh, sorry."

Then came Sarah. Sarah is a representative with ULTA who was smart enough to do a few things right. Frankly, if companies took this stance more often you would be far better off.

Sarah dropped the corporate speak. She was professional and still articulate, but she dropped corporate speak. Sarah connected with me on a more personal level. She knew I was angry. She would be angry too! Hey, look at that! My feelings are validated! As a customer, that goes a really long way.

Monday, August 11, 2014

Summer is over..at least for the kids

It's August already? The kids are back in school? Wow. How did that happen?

My Summer has been a very quiet Summer this year. Most of it was spent without the kiddos which made things far too quiet around the house. That's O.K. Both of them had a blast seeing family members, going to camp and having their first plane ride.

This Summer was also a few large changes for me. I continued blogging and writing. Something I have been doing for the last 12 years in one way or another. I also started to focus on expanding that into more content creation with my YouTube channel. The channel is starting to pick up steam and I have been learning more about promoting and keeping content fresh.

I've also gotten a little addicted to getting deep into analytics on YouTube and analyzing that data. No, I'm not any professional analyst. I have just learned some basics. It's become almost like a hobby for me.

Voice overs still remain a "thing" for me. While I don't actively pursue every job I see, I still do voice overs. In fact, I will be announcing a new project soon. I'm pretty stoked about it.

How was your Summer? Are you ready for school to start? Are you ready for the Fall to be here?

Saturday, August 9, 2014

FIRST!

This is the first post for the new blog I set up. I am going to start blogging random stuff I feel like talking about. Things that don't fit on Harps and Crafts or anywhere else. I hope you enjoy what you read.